CEX isn’t your typical association conference. And it isn’t for everyone. It’s a one-day deep dive into all things “geographic components.” It’s for association exec who have or are thinking of building geographic components.

So you work with that group of groups – chapters, councils, affiliates around the country or globe. And you have questions. And a few frustrations? And maybe a story or two of a chapter that broke records? Component Exchange Conference, CEX19, is where you should be October 18.

The jury is still out on this question. You see virtual isn’t a slam dunk. It doesn’t necessarily solve the connection issue. It still requires passionate volunteers, albeit fewer. It still must deliver value. For NIGP, the Institute for Public Procurement, the vote is yes. For the National Association of Productivity & Organizing, the vote […]

In the latest Chapter Benchmarking study (report to be released in fall 2019), associations indicate they do track chapter performance — and they struggle with how to share and use the data they collect. We can’t help chapters improve performance, if we don’t have the data to guide them. The purpose of a chapter dashboard […]

We have traveled around the country doing chapter leader workshops and can report that there are chapters succeeding in building volunteer engagement where other chapters struggle. What’s in their playbook? (1) Have a person or team who’s focused on building the volunteer pool. Call it your Director of Volunteering and Outreach, Director of Volunteer Services, […]

It started from nothing … just a Meetup group coupled with lots of outreach through LinkedIn. I’m talking about the CXPA Baltimore/Chesapeake Network. CXPA is the Customer Experience Professionals Association founded in 2011. As a young organization representing a young profession, you would expect them to do things a little differently.  Their un-chapters are one […]

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Mariner Management & Marketing provides association management, volunteer coordinator and leadership development information for associations and non-profit organizations.