Across a decade of benchmarking, one constant is clear: chapters remain far from universally high performing, and ROI is still opaque thanks to fuzzy metrics and a dearth of shared data on individual engagement. This year’s study raises the alarm that we may be at a...
In our October 16 webinar, we looked how two associations successfully shifted volunteer energy from administrative tasks to governance, strengthen local relationships while boosting engagement, retention, and recruitment. There’s another area where support is...
Few volunteers sign up to be association professionals; yet too often, that’s exactly what we expect of our component leaders. It doesn’t work. So how can we free volunteers from management tasks and let them focus on what really matters, i.e., advancing the mission?...
In local component utopia, we leverage a positive, cooperative relationship with local volunteer leaders to serve up a highly compelling value proposition at a cost members are willing and able to pay. This ideal relationship produces complimentary programs supported...
Professional associations say they’re here for their members but often miss the mark when it comes to meaningful support. This gap can breed disenchantment, leading to decreased engagement and, ultimately, the departure of valuable members. In the article below...
Volunteers are the lifeblood of any association—but let’s face it, the old-school volunteer systems don’t always cut it anymore. On September 26, 2025, Peggy Hoffman, FASAE, CAE, chatted with Kelly Whelan from Higher Logic’s The Member Engagement Show to explore how...
