Resources
Blog Posts
by Carol Blattau | Aug 20, 2026 | Blog | 0 Comments
“There is more treasure in books than in all the pirates' loot on Treasure Island.” — Walt Disney In our last post, Peggy shared her FACILIT8me Book Club reading list...
by Carol Blattau | Aug 11, 2026 | Blog | 0 Comments
I feel like if I'm going to take time reading, I better be learning. - Dan Brown We agree! That’s why I joined the FACILIT8me Book Club. Referred to as our little...
by Carol Blattau | Aug 7, 2026 | Blog | 0 Comments
When chapters create experiences worth talking about, growth becomes the natural result. Despite what we’ve always believed, successful chapters do not grow primarily...
by Carol Blattau | Jul 31, 2026 | Blog | 0 Comments
Once again, here are quick links to articles, posts, and papers that we shared this year in our monthly Waypoint issues. Think of this as our annual beach-reading...
by Carol Blattau | Jul 24, 2026 | Blog | 0 Comments
One of our favorite parts of each Waypoint newsletter is choosing the Quote of the Day. In our search, we generally look for that small bit of wit, wisdom, perspective,...
by Carol Blattau | Jul 16, 2026 | Blog | 0 Comments
Kristine Meter and I just wrapped up this year’s staff/volunteer liaison training, and what a whirlwind it’s been. This year’s program included two virtual training...
by Carol Blattau | Jun 24, 2026 | Blog | 0 Comments
On a recent episode of The Association Evidence Project podcast, Mariner principals Peggy Hoffman, FASAE, CAE and Peter Houstle, CEO/COO sat down with Lowell Aplebaum,...
by Carol Blattau | Jun 17, 2026 | Blog | 0 Comments
As always, we’re delighted to share a post that echoes something we've been saying for years and which research confirms: governance and structure needs modernization....
by Carol Blattau | Jun 8, 2026 | Blog | 0 Comments
Volunteer engagement challenges look a little different in every organization, but if you are feeling the strain, chances are you’re not alone. To better understand the...
Reports & Tools
by Carol Blattau | Dec 10, 2025 | Blog, Case Study | 0 Comments
Across a decade of benchmarking, one constant is clear: chapters remain far from universally high performing, and ROI is still opaque thanks to fuzzy metrics and a...
by Carol Blattau | Aug 22, 2025 | White Paper | 0 Comments
Volunteers are the lifeblood of many associations providing indispensable support that often accounts for 25% or more of the association's total workforce hours....
by Carol Blattau | Sep 8, 2023 | White Paper | 0 Comments
New ASAE Research Foundation report reveals a disconnect between what association volunteers do and the value they deliver. Leaders can, however, close the gap with...
by Carol Blattau | Jan 9, 2023 | White Paper | 0 Comments
While 2020 may have disrupted many chapters, prompting the question “are chapters worth the effort,” it also opened a door to a new way of thinking about chapter...
by Carol Blattau | Oct 17, 2022 | White Paper | 0 Comments
A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. At the same time,...
by Peggy Hoffman | Oct 15, 2022 | White Paper | 0 Comments
Associations stand at a crossroads. We have more types and greater amounts of data readily available to us than ever before, and the cost of the tools needed to process...
by Carol Blattau | Feb 9, 2022 | White Paper | 0 Comments
A Look At What’s Changing for Chapters While we all felt the rumblings in chapters before 2020, the past 22 months have been an exercise in jumping over deepening...
by Carol Blattau | Jun 30, 2021 | White Paper | 0 Comments
Member Volunteers bring passion to their work... What they don’t always have are the leadership and team skills needed to make the most of that passion. Tapping...
by Peggy Hoffman | Nov 3, 2019 | White Paper | 0 Comments
A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. At the same time,...
Webinars
by Carol Blattau | Aug 7, 2026 | Webinar | 0 Comments
When chapters create experiences worth talking about, growth becomes the natural result. Despite what we’ve always believed, successful chapters do not grow primarily...
by Carol Blattau | Jun 11, 2026 | Video | 0 Comments
Thank you for attending the virtual basics course, Navigating Your Volunteer Liaison Role on June 9, 2026. Below is the recording of the virtual session where we...
by Carol Blattau | May 18, 2026 | Video | 0 Comments
Thank you for attending the virtual basics course, Navigating Your Volunteer Liaison Role on May 12, 2026. Below is the recording of the virtual session where we...
by Carol Blattau | Apr 3, 2026 | Webinar | 0 Comments
You don’t need your chapters to run more events—you need them to design belonging. Let’s explore how HQ/component staff help chapters adopt small‑group formats that...
by Carol Blattau | Mar 5, 2026 | Webinar | 0 Comments
How can these insights inform decisions in the months ahead? Associations already have the data — the question is what to do with it. In this session, we’ll break down...
by Carol Blattau | Oct 24, 2025 | Webinar | 0 Comments
In local component utopia, we leverage a positive, cooperative relationship with local volunteer leaders to serve up a highly compelling value proposition at a cost...
by Carol Blattau | Jun 3, 2025 | Webinar | 0 Comments
Education is a cornerstone of chapter success—both as a tool to empower chapter leaders and as a valuable offering to members. In this session, explore actionable...
by Carol Blattau | Apr 9, 2025 | Webinar | 0 Comments
The world is changing rapidly, and so are the needs of our members. To stay ahead, chapter and component leaders must engage in conversations that drive innovation,...
by Carol Blattau | Feb 7, 2025 | Video | 0 Comments
Thank you for attending the virtual basics course, Navigating Your Volunteer Liaison Role. Below is the recording of the virtual session where we explored the essential...
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