Blog Posts

Beach chair with an open book

Staff Picks: Page-Turners for Poolside, Porch, or Plane

by | Aug 20, 2026 | Blog | 0 Comments

“There is more treasure in books than in all the pirates' loot on Treasure Island.”  — Walt Disney In our last post, Peggy shared her FACILIT8me Book Club reading list...

open book

A Few Good Reads for Curious Association Professionals

by | Aug 11, 2026 | Blog | 0 Comments

I feel like if I'm going to take time reading, I better be learning. - Dan Brown We agree! That’s why I joined the FACILIT8me Book Club. Referred to as our little...

Growing Chapters That Attract Members: Turning Experience into Results (webinar recap)

by | Aug 7, 2026 | Blog | 0 Comments

When chapters create experiences worth talking about, growth becomes the natural result. Despite what we’ve always believed, successful chapters do not grow primarily...

Summer Reading for Association Pros (and Curious Humans)

by | Jul 31, 2026 | Blog | 0 Comments

Once again, here are quick links to articles, posts, and papers that we shared this year in our monthly Waypoint issues. Think of this as our annual beach-reading...

January to July … Seven Quotes from Waypoint

by | Jul 24, 2026 | Blog | 0 Comments

One of our favorite parts of each Waypoint newsletter is choosing the Quote of the Day. In our search, we generally look for that small bit of wit, wisdom, perspective,...

Building Better Staff-Volunteer Relationships, One Training at a Time

by | Jul 16, 2026 | Blog | 0 Comments

Kristine Meter and I just wrapped up this year’s staff/volunteer liaison training, and what a whirlwind it’s been. This year’s program included two virtual training...

Business People Meeting Growth Success Target Economic Concept

Reimagining Chapters: A Chat with The Association Evidence Project

by | Jun 24, 2026 | Blog | 0 Comments

On a recent episode of The Association Evidence Project podcast, Mariner principals Peggy Hoffman, FASAE, CAE and Peter Houstle, CEO/COO sat down with Lowell Aplebaum,...

View Through Door Of Conference Room To Business Meeting

Past Due for a Committee Checkup?

by | Jun 17, 2026 | Blog | 0 Comments

As always, we’re delighted to share a post that echoes something we've been saying for years and which research confirms: governance and structure needs modernization....

Uneven volunteer engagement? It may come down to your staff liaisons

by | Jun 8, 2026 | Blog | 0 Comments

Volunteer engagement challenges look a little different in every organization, but if you are feeling the strain, chances are you’re not alone. To better understand the...

Reports & Tools

2025 Chapter Performance & Benchmarking Report

by | Dec 10, 2025 | Blog, Case Study | 0 Comments

Across a decade of benchmarking, one constant is clear: chapters remain far from universally high performing, and ROI is still opaque thanks to fuzzy metrics and a...

Decoding the Volunteer-Staff Relationship

by | Aug 22, 2025 | White Paper | 0 Comments

Volunteers are the lifeblood of many associations providing indispensable support that often accounts for 25% or more of the association's total workforce hours....

Volunteering concept

A Holistic Approach to Volunteer Management Report

by | Sep 8, 2023 | White Paper | 0 Comments

New ASAE Research Foundation report reveals a disconnect between what association volunteers do and the value they deliver. Leaders can, however, close the gap with...

chapter word cloud

Is There a Future for Association Chapters?

by | Jan 9, 2023 | White Paper | 0 Comments

While 2020 may have disrupted many chapters, prompting the question “are chapters worth the effort,” it also opened a door to a new way of thinking about chapter...

Create a Chapter Dashboard

by | Oct 17, 2022 | White Paper | 0 Comments

A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. At the same time,...

evidence based - man looking through microscope

Getting to the Good Stuff: Evidence Based Decision Making

by | Oct 15, 2022 | White Paper | 0 Comments

Associations stand at a crossroads. We have more types and greater amounts of data readily available to us than ever before, and the cost of the tools needed to process...

2022 Chapter Performance & Benchmarking Report

by | Feb 9, 2022 | White Paper | 0 Comments

A Look At What’s Changing for Chapters While we all felt the rumblings in chapters before 2020, the past 22 months have been an exercise in jumping over deepening...

Creating Association ROI Through Volunteer Training (Toolkit)

by | Jun 30, 2021 | White Paper | 0 Comments

Member Volunteers bring passion to their work... What they don’t always have are the leadership and team skills needed to make the most of that passion. Tapping...

Evaluating chapter health

Evaluating the Health of Your Association’s Chapter Program

by | Nov 3, 2019 | White Paper | 0 Comments

A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. At the same time,...

Webinars

Growing Chapters That Attract Members: Turning Experience into Results

by | Aug 7, 2026 | Webinar | 0 Comments

When chapters create experiences worth talking about, growth becomes the natural result. Despite what we’ve always believed, successful chapters do not grow primarily...

Navigating Your Volunteer Liaison Role – June 9, 2026

by | Jun 11, 2026 | Video | 0 Comments

Thank you for attending the virtual basics course, Navigating Your Volunteer Liaison Role on June 9, 2026. Below is the recording of the virtual session where we...

Navigating Your Volunteer Liaison Role – May 12, 2026

by | May 18, 2026 | Video | 0 Comments

Thank you for attending the virtual basics course, Navigating Your Volunteer Liaison Role on May 12, 2026. Below is the recording of the virtual session where we...

The Belonging Blueprint: What Today’s Members Actually Want—Locally

by | Apr 3, 2026 | Webinar | 0 Comments

You don’t need your chapters to run more events—you need them to design belonging. Let’s explore how HQ/component staff help chapters adopt small‑group formats that...

Chapter Benchmarking Insights That Matter Now

by | Mar 5, 2026 | Webinar | 0 Comments

How can these insights inform decisions in the months ahead? Associations already have the data — the question is what to do with it. In this session, we’ll break down...

Local Component Utopia: Building Collaborative Relationships with Local Volunteer Leaders

by | Oct 24, 2025 | Webinar | 0 Comments

In local component utopia, we leverage a positive, cooperative relationship with local volunteer leaders to serve up a highly compelling value proposition at a cost...

Driving Chapter Excellence: Education as a Leadership and Member Benefit

by | Jun 3, 2025 | Webinar | 0 Comments

Education is a cornerstone of chapter success—both as a tool to empower chapter leaders and as a valuable offering to members. In this session, explore actionable...

6 Essential Conversations to have with Component & Chapter Leaders in 2025

by | Apr 9, 2025 | Webinar | 0 Comments

The world is changing rapidly, and so are the needs of our members. To stay ahead, chapter and component leaders must engage in conversations that drive innovation,...

Navigating Your Volunteer Liaison Role

by | Feb 7, 2025 | Video | 0 Comments

Thank you for attending the virtual basics course, Navigating Your Volunteer Liaison Role. Below is the recording of the virtual session where we explored the essential...

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