Resources
Mariner resources include blog posts, videos, white papers, case studies and slide decks for associations, their members and volunteers.
Blog Posts
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Tips on communicating with your chapter leaders
Communication is one of the critical success factors for any organization. However, managing communications with your chapters involves many aspects and audiences that may become overwhelming.
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20 Volunteer Stats for Your Summer Reading
Vacation is upon us but we can’t neglect our promise to bring you our monthly Top 20 lists! This month, we’re focusing on 20 volunteer stats collected from a variety of sources. Read on!
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June Idea Swap: Helping Chapters Embrace Change
We all know that at some point, we need our chapters to change. And whether that change is small or large, we will experience some resistance from chapter leaders. So, what is an association to do?
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Need a reason to Volunteer? Here’s 20!
Why should you volunteer? After all, who has the time in this busy world to take on one more responsibility? But before you think about volunteer as a time-draining activity with little benefit, check out these 20 reasons!
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Short & Sweet: 20 Ad hoc & Micro Volunteers Roles
Here’s our May “Top 20”! This time we’ve culled 20 top Micro & Ad hoc Volunteer Roles from our inventory of ideas. These are volunteer opportunities that are focused, short term, and often quick.
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Modernizing vs Fixing Association Chapters
Ten years ago we started a journey with a national association seeking to modernize its chapters. Moving from chapters to regional coordinating bodies supported through HQ services, including accounting and finance, data/tech support, and communications, led to... read more -
Data. Volunteer. Strategic Focus.
What do they have in common? They are three important “deserts” that the latest Benchmarking report from Mariner Management and Billhighway cites as common obstacles that chapters must navigate on their path to success.
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20 Volunteer Truths That Never Grow Old
One of our favorite things we’ve done in the past was a series of posts on volunteer truths where we listed a series of truths that never change in how our volunteers think and work! In honor of our 20th anniversary, here are the top 20 (we have a full list of 30)! 1.... read more -
More Ideas to Celebrate Your Volunteers
National Volunteer Week (April 17 – 23) is coming up fast and to get prepped, we sat down on March 23 with CRPs to share ideas on how to show our volunteers the love … not just during #NVW, but all throughout the year.
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Reports & Tools
Whitepapers
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2022 Chapter Performance & Benchmarking Report
While we all felt the rumblings in chapters before 2020, the past 22 months have been an exercise in jumping over deepening cracks in the system. We saw chapters go dormant and we saw others burst with activity and new faces. Disruption has opened a door for us to explore new options for chapters and chapter programs.
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Creating Association ROI Through Volunteer Training (Toolkit)
Member Volunteers bring passion to their work… What they don’t always have are the leadership and team skills needed to make the most of that passion. Tapping effectively into the diverse skills, knowledge and energy of our volunteers requires a commitment on... read more -
Evaluating the Health of Your Association’s Chapter Program
A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. In this paper, you’ll discover practical ideas and approaches to help you evaluate your chapter program’s health and pinpoint ways to strengthen it.
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2019 Chapter Benchmarking Report
Mariner Management in collaboration with Billhighway and researcher Kevin Whorton, Whorton Marketing & Research, launched this second edition of the chapter benchmarking study in late 2018. The survey was designed to gather industry data about association chapter... read more -
Evolution of the Chapter [White Paper]
Chapters have been around as long as associations and in quite a few instances pre-date their respective national/international association. The need to have the face-to-face “in my neighborhood” connections remains strong. What’s changed is the need for a... read more -
Fully Developing Your Volunteer Workforce – Handout
Fully Developing Your Volunteer Workforce – handout for #FSAE17 session.
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Includes 5 key findings of the ASAE Foundation research, drivers for
volunteer satisfaction, and a tool for gauging your volunteer program. -
Bright Lights, Vibrant Components
The dashboard indicator concept flashes visual signs of organizational health. See how this tool can monitor key success factors and warn of problem areas that need fixing. Download the report for more information.
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Are Chapters Worth The Effort: 2016 Chapter Benchmarking Report
The first Chapter Benchmarking Study sought to shed light on association chapter programs from structure to support to measurement. In this report you’ll find data on a standard practices regarding membership, programming, requirements and metrics for chapters as well as insight on questions such as are chapters still relevant, are associations making changes to chapters and how do we evaluate our chapters.
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Association Components Commonly Used Terms
Within the association community, we have many terms for our member communities that are somewhat vague and too often used interchangeably. This info sheet is intended to provide a guide for understanding the terms commonly used to refer to member communities and their relationship with a lead organization. Sources include Component Relationship Handbook (ASAE), IRS and Association Law Handbook (ASAE).
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