Blog Posts

The Secret Sauce: A Strong Staff/Volunteer Relationship

by | May 28, 2024 | Blog | 0 Comments

We train our volunteers to do volunteer tasks and our staff to do staff tasks. But do we connect the two? After all, they work in tandem to deliver the best value for...

CEX2024: 2 Days of Community, Collaboration & Conversation

by | May 21, 2024 | Blog | 0 Comments

CEX is about community; it’s about building relationships, embracing change, and coming out stronger on the other side. CEX 2024 has been a whirlwind adventure, from...

How to Fix the Disconnect Over Volunteer Effectiveness

by | May 2, 2024 | Blog | 0 Comments

There is a disconnect between association staffers and volunteers says the ASAE Research Foundation report, A Holistic Approach to Association Volunteer Management....

CEX 2024 is coming to Chicago on 5/7 & DC (+ Virtual) on 5/10

by | Apr 25, 2024 | Blog | 0 Comments

Listen in below as Peggy Hoffman gives us the scoop on why CEX 2024 - the only event exclusively tailored for associations with components - is a must for CRPs. CEX is...

Notes on Chapter Structure & Engagement

by | Apr 20, 2024 | Blog | 0 Comments

This past week, our fearless leader Peggy Hoffman joined the ASAE CRPVM (aka Component Relations and Volunteer Management Council) Monthly Crunch & Munch on...

National Volunteer Week starts April 21

by | Apr 12, 2024 | Blog | 0 Comments

National Volunteer Week* turns 50 this year! This year’s celebration is April 21–27 and no one knows the value of great volunteers more than our association peeps! To...

Spark Joy in Your Volunteers!

by | Apr 3, 2024 | Blog | 0 Comments

Did you know 59% of American workers experience some level of burnout? It’s real. So is volunteer burnout. And that burnout can have serious consequences for...

Building flexibility into your membership recruitment strategy

by | Mar 29, 2024 | Blog | 0 Comments

Struggling with a chapter that's doing well in some areas (i.e., events, advocacy, networking) but not so much in membership recruitment? They are trying their best,...

Two Cities, Two Events – CEX Registration is Open

by | Mar 15, 2024 | Blog | 0 Comments

Drum roll please! CEX 2024 is here! That’s right … Mariner and Billhighway are doing it again! Join us this May for another unique event designed just for CRPs where we...

Reports & Tools

Volunteering concept

A Holistic Approach to Holistic Volunteer Management Report

by | Sep 8, 2023 | White Paper | 0 Comments

New ASAE Research Foundation report reveals a disconnect between what association volunteers do and the value they deliver. Leaders can, however, close the gap with...

chapter word cloud

Is There a Future for Association Chapters?

by | Jan 9, 2023 | White Paper | 0 Comments

While 2020 may have disrupted many chapters, prompting the question “are chapters worth the effort,” it also opened a door to a new way of thinking about chapter...

Create a Chapter Dashboard

by | Oct 17, 2022 | White Paper | 0 Comments

A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. At the same time,...

evidence based - man looking through microscope

Getting to the Good Stuff: Evidence Based Decision Making

by | Oct 15, 2022 | White Paper | 0 Comments

Associations stand at a crossroads. We have more types and greater amounts of data readily available to us than ever before, and the cost of the tools needed to process...

2022 Chapter Performance & Benchmarking Report

by | Feb 9, 2022 | White Paper | 0 Comments

A Look At What’s Changing for Chapters While we all felt the rumblings in chapters before 2020, the past 22 months have been an exercise in jumping over deepening...

Creating Association ROI Through Volunteer Training (Toolkit)

by | Jun 30, 2021 | White Paper | 0 Comments

Member Volunteers bring passion to their work... What they don’t always have are the leadership and team skills needed to make the most of that passion. Tapping...

Evaluating chapter health

Evaluating the Health of Your Association’s Chapter Program

by | Nov 3, 2019 | White Paper | 0 Comments

A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. At the same time,...

chapter benchmarking report

2019 Chapter Benchmarking Report

by | Oct 22, 2019 | White Paper | 0 Comments

Mariner Management in collaboration with Billhighway and researcher Kevin Whorton, Whorton Marketing & Research, launched this second edition of the chapter...

Evolution of the Chapter [White Paper]

by | Aug 1, 2019 | White Paper | 0 Comments

Chapters have been around as long as associations and in quite a few instances pre-date their respective national/international association. The need to have the...


Membership Mastery: Building a Strong National-Chapter Partnership

by | May 2, 2024 | Webinar | 0 Comments

April 17, 2024 (webinar) Component relations professionals and chapter leaders should be on the same team. So why does it often feel like we’re rowing in opposite...

Spark Joy, Not Burnout: Tips to Increase Volunteer Satisfaction

by | Apr 2, 2024 | Webinar | 0 Comments

March 27, 2024 (webinar) Are your chapter leaders feeling the strain of volunteer burnout? You’re not alone! When component relations professionals (CRPs) gather, they...

Launching Your Association’s Chapter Ambassador Program

by | Mar 6, 2024 | Webinar | 0 Comments

Ramp Up Member EngagementIf you asked chapter boards, leaders, members, and staff, to describe your association, chances are you would get a multitude of responses....

Revenue Revamp

by | Feb 8, 2024 | Webinar | 0 Comments

5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue in 2024January 31, 2024 (webinar) As an association exec, you’d love for 2024 to be a year of strong...

Everything You Need to Know About ChatGPT

by | Nov 15, 2023 | Webinar | 0 Comments

November 8, 2023 (webinar) Join Your Nerdy Best Friend Beth Z, Billhighway, Mariner Management, and Impexium for an in-depth look at ChatGPT and similar tools to...

Beyond Borders: Uniting Chapter Communications

by | Oct 25, 2023 | Webinar | 0 Comments

October 18, 2023 (webinar) Communication lies at the heart of every successful association, driving growth, engagement, and impact in today’s fast-paced world. For...

Revamping Chapter Structures & Processes.

by | Sep 26, 2023 | Webinar | 0 Comments

September 20, 2023 (webinar) Is it time to change your chapter structure? According to our Chapter Performance & Benchmarking Report, 1/3 of associations have made...

Drive Members Engagement through Revitalized Chapter Events

by | Jul 27, 2023 | Webinar | 0 Comments

July 19, 2023 (webinar) Are your chapter events struggling to capture member interest? Do you face challenges in creating impactful experiences that resonate and keep...

6 Habits to Build in Your Components (& for CRPs!)

by | May 31, 2023 | Webinar | 0 Comments

March 15, 2023 (webinar) As James Clear states, “You do not rise to the level of your goals. You fall to the level of your systems.” When systems become outdated and...

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