Blog Posts

Helping Chapters Thrive & Getting More Members Involved

by | Apr 29, 2025 | Blog | 0 Comments

The 2025 edition of the Association Evolve Journal came out earlier this year! Once again, Mariner SME’s Peter Houstle and Peggy Hoffman were invited to share their...

Call to Action: Help Shape the Future of Chapters

by | Apr 25, 2025 | Blog | 0 Comments

Since 2016, Chapter/Component Benchmarking research has uncovered evolving best practices. In 2022, we amplified insights by bringing in CEOs and chapter leaders. Now,...

Transform Your Volunteer Program: A Chat with Higher Logic

by | Apr 11, 2025 | Blog | 0 Comments

On March 11, Peggy Hoffman chatted with Kelly Whelan from Higher Logic's The Member Engagement Show  on the current state of association volunteer systems. During the...

We’ve Been Here Before, But What’s Different Now?

by | Apr 10, 2025 | Blog | 0 Comments

If you’ve been in the association space for a while, you know change is nothing new. We’ve seen shifts before, but this time it feels different. The pandemic forced us...

The Great Unsubscribe: What Actually Makes It Into Our Inboxes?

by | Mar 26, 2025 | Blog | 0 Comments

Unsubscribe. Unsubscribe. Mark as spam. Unsubscribe. If our inboxes could talk, they’d probably beg for mercy. We’re ruthless when it comes to clearing out the digital...

Your Voice Matters!

by | Mar 21, 2025 | Blog | 0 Comments

Coming to you with a request – one that will benefit you! We’re proud to partner with Belinda Moore – who’s the editor of the well-regarded Associations Evolve Journal...

Leveraging Volunteers to Drive Organizational Success (webinar)

by | Mar 11, 2025 | Blog | 0 Comments

This month, Peggy Hoffman is sharing her expertise with associations executives in Australia, New Zealand and surrounding areas in insightful webinar where she will...

CEX: Where the Magic Happens

by | Mar 7, 2025 | Blog | 0 Comments

Back in 2019 at the Association Component Exchange (CEX) conference, we asked Kiki L’Italien to be our Resident Association Chatter specialist. Her mission? Get CRPs to...

It’s a Wrap!

by | Feb 14, 2025 | Blog | 0 Comments

It’s been a busy January! Along with our friend and colleague Kristine Metter, MS, CAE, we just finished up the second session of Mastering Your Volunteer Liaison Role....

Reports & Tools

Volunteering concept

A Holistic Approach to Volunteer Management Report

by | Sep 8, 2023 | White Paper | 0 Comments

New ASAE Research Foundation report reveals a disconnect between what association volunteers do and the value they deliver. Leaders can, however, close the gap with...

chapter word cloud

Is There a Future for Association Chapters?

by | Jan 9, 2023 | White Paper | 0 Comments

While 2020 may have disrupted many chapters, prompting the question “are chapters worth the effort,” it also opened a door to a new way of thinking about chapter...

Create a Chapter Dashboard

by | Oct 17, 2022 | White Paper | 0 Comments

A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. At the same time,...

evidence based - man looking through microscope

Getting to the Good Stuff: Evidence Based Decision Making

by | Oct 15, 2022 | White Paper | 0 Comments

Associations stand at a crossroads. We have more types and greater amounts of data readily available to us than ever before, and the cost of the tools needed to process...

2022 Chapter Performance & Benchmarking Report

by | Feb 9, 2022 | White Paper | 0 Comments

A Look At What’s Changing for Chapters While we all felt the rumblings in chapters before 2020, the past 22 months have been an exercise in jumping over deepening...

Creating Association ROI Through Volunteer Training (Toolkit)

by | Jun 30, 2021 | White Paper | 0 Comments

Member Volunteers bring passion to their work... What they don’t always have are the leadership and team skills needed to make the most of that passion. Tapping...

Evaluating chapter health

Evaluating the Health of Your Association’s Chapter Program

by | Nov 3, 2019 | White Paper | 0 Comments

A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. At the same time,...

chapter benchmarking report

2019 Chapter Benchmarking Report

by | Oct 22, 2019 | White Paper | 0 Comments

Mariner Management in collaboration with Billhighway and researcher Kevin Whorton, Whorton Marketing & Research, launched this second edition of the chapter...

Evolution of the Chapter [White Paper]

by | Aug 1, 2019 | White Paper | 0 Comments

Chapters have been around as long as associations and in quite a few instances pre-date their respective national/international association. The need to have the...

Webinars

6 Essential Conversations to have with Component & Chapter Leaders in 2025

by | Apr 9, 2025 | Webinar | 0 Comments

March 17 (webinar) The world is changing rapidly, and so are the needs of our members. To stay ahead, chapter and component leaders must engage in conversations that...

Navigating Your Volunteer Liaison Role

by | Feb 7, 2025 | Video | 0 Comments

Thank you for attending the virtual basics course, Navigating Your Volunteer Liaison Role. Below is the recording of the virtual session where we explored the essential...

Training & Orientation that Motivates

by | Feb 5, 2025 | Webinar | 0 Comments

January 22, 2025 (webinar)   We have volunteer problems … can’t find them, don’t get the right ones, have ones without a clue. Our volunteers are a lifeline for us:...

Volunteer Research For Associations – Overview

by | Jan 20, 2025 | Video | 0 Comments

We know from more than 20 years of research that volunteers are critical to our success. But the research also shows us that there's an important strong correlation...

AMA with the Experts: Power Up Your Association Communities

by | Dec 4, 2024 | Webinar | 0 Comments

November 13, 2024 (webinar) This lively and insightful “Ask Me Anything” session brought together experts who specialize in association components like chapters, SIGs,...

Enhancing Chapter Operations: The Power Of Dashboards

by | Nov 7, 2024 | Webinar | 0 Comments

October 23, 2024 (webinar) How many of us struggle with getting chapter and component volunteers to submit reports? How many of us have a file folder full of individual...

Be Change Ready: Transform Your Component Strategy

by | Jul 29, 2024 | Webinar | 0 Comments

July 17, 2024 (webinar) Join us for a lively chat with your fellow CRPs who are driving change within their organizations. They’re the change catalysts who’ve taken...

Membership Mastery: Building a Strong National-Chapter Partnership

by | May 2, 2024 | Webinar | 0 Comments

April 17, 2024 (webinar) Component relations professionals and chapter leaders should be on the same team. So why does it often feel like we’re rowing in opposite...

Spark Joy, Not Burnout: Tips to Increase Volunteer Satisfaction

by | Apr 2, 2024 | Webinar | 0 Comments

March 27, 2024 (webinar) Are your chapter leaders feeling the strain of volunteer burnout? You’re not alone! When component relations professionals (CRPs) gather, they...

CoNTact Us

Mariner Management & Marketing is your partner in helping association volunteers and staff create the greatest possible value for your members and in ensuring the long term health and growth of your association.