Resources
Mariner resources include blog posts, videos, white papers, case studies and slide decks for associations, their members and volunteers.
Blog Posts
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11 ways to help chapters avoid (or handle) a crisis
The way you approach crisis management in your chapters depends on your established relationships. With this mind –take time to examine your relationship by pausing and focusing on where chapters stumbled in the past and how you be there to help avoid these pitfalls going forward.
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Top 20 Resources (some old, some new) for October
Did you know that October is National Book Month? That may or may not have inspired this month’s 20th celebration list as we’ve been published in two ASAE books. To keep to our theme of 20, we scoured our archives and pulled another 18 resources we’ve had published.
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Create a Chapter Dashboard
A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. At the same time, managing a chapter program can be a tricky business. It requires sustainable chapter leadership, a... read more -
Getting to the Good Stuff: Evidence Based Decision Making
Associations stand at a crossroads. We have more types and greater
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amounts of data readily available to us than ever before, and the cost
of the tools needed to process all that data has declined dramatically.
In fact, the combination of data and tools available in 2014 should
allow us to move beyond the standard operational dashboards we’ve been
using for years and get to the “good stuff,” where we can start asking
the kinds of meaningful, mission-driven questions that allow us to use
data to inform our decisionmaking processes. But how? -
Volunteer Leader Sessions that Lead to Action
This past year saw a return to in-person volunteer leadership training. This means we’re all back to figuring out how to make those annual chapter leadership workshops, volunteer trainings and sharing sessions impactful. Let’s do a refresh on these... read more -
A Top 20 List of Top 20 Lists
We’re doing our Top 20 list a bit different this month by offering links to other Top 20 lists. Just invest 20 minutes (longer if you have the time) and come away with some new knowledge, insights and, hopefully, a smile or two. Here you go!
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Help Chapters Be All They Can Be in ’23
Super excited that Billhighway and Mariner are teaming up to bring two in-person workshops this October aimed at helping our chapters be all they can be in ’23. I’ve been a CRP (components relations professional) for some 30 years. I began working with... read more -
CEX 2022 Workshops!
Chapters (by any name for your geographic components) create vital links for members. How can your association create vital links with these chapters/components? That’s a question association execs are asking so we’re inviting all interested to sit around... read more -
Free Webinar! Let’s take our chapters to the next level
2022 was a big year for moving forward with “the new normal,” but are you ready to take your chapters to the next level in 2023? How will you make your volunteers’ lives easier? What tools can you use to better support chapter leaders?
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Reports & Tools
Whitepapers
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Create a Chapter Dashboard
A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. At the same time, managing a chapter program can be a tricky business. It requires sustainable chapter leadership, a... read more -
Getting to the Good Stuff: Evidence Based Decision Making
Associations stand at a crossroads. We have more types and greater
read more
amounts of data readily available to us than ever before, and the cost
of the tools needed to process all that data has declined dramatically.
In fact, the combination of data and tools available in 2014 should
allow us to move beyond the standard operational dashboards we’ve been
using for years and get to the “good stuff,” where we can start asking
the kinds of meaningful, mission-driven questions that allow us to use
data to inform our decisionmaking processes. But how? -
2022 Chapter Performance & Benchmarking Report
While we all felt the rumblings in chapters before 2020, the past 22 months have been an exercise in jumping over deepening cracks in the system. We saw chapters go dormant and we saw others burst with activity and new faces. Disruption has opened a door for us to explore new options for chapters and chapter programs.
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Creating Association ROI Through Volunteer Training (Toolkit)
Member Volunteers bring passion to their work… What they don’t always have are the leadership and team skills needed to make the most of that passion. Tapping effectively into the diverse skills, knowledge and energy of our volunteers requires a commitment on... read more -
Evaluating the Health of Your Association’s Chapter Program
A healthy chapter program delivers valuable benefits for an association. It drives member engagement, member satisfaction, and overall member growth. In this paper, you’ll discover practical ideas and approaches to help you evaluate your chapter program’s health and pinpoint ways to strengthen it.
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2019 Chapter Benchmarking Report
Mariner Management in collaboration with Billhighway and researcher Kevin Whorton, Whorton Marketing & Research, launched this second edition of the chapter benchmarking study in late 2018. The survey was designed to gather industry data about association chapter... read more -
Evolution of the Chapter [White Paper]
Chapters have been around as long as associations and in quite a few instances pre-date their respective national/international association. The need to have the face-to-face “in my neighborhood” connections remains strong. What’s changed is the need for a... read more -
Member Engagement or Old Baggage?
Previously recorded podcast via Association Chat KiKi L’Italien, Founder/CEO of Association Chat, sits down with Peggy Hoffman, FASAE, CAE, Mariner Management; Charlotte Muylaert, Billhighway; and Dresden Farrand, MPA, MPP, CAE, Vice President of Chapter... read more -
Fully Developing Your Volunteer Workforce – Handout
Fully Developing Your Volunteer Workforce – handout for #FSAE17 session.
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Includes 5 key findings of the ASAE Foundation research, drivers for
volunteer satisfaction, and a tool for gauging your volunteer program.
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