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This area contains blog posts, videos, white papers, case studies and slide decks. Use the Resource Finder controls on the right side (mobile users at page bottom) to search or filter the content shown on this page.

Blog
Apr 06
Peggy Hoffman
mute button on a phone

We talk a lot about how we’re working more and more virtually. And there is a lot of conversation around how to improve how we work with each other in a virtual environment. Yes it’s going to take us time to crack this nut.

Blog
Mar 16
Peggy Hoffman
Little girl looking down the road

Elizabeth Engel and I are on a bit of a road tour to advance the idea that we in the association biz can attract and enthrall the new volunteer. The question we hear often is to implement the model ...

Slide Deck
Mar 16
Peggy Hoffman

How do recapture the spirit of volunteerism in your association? The slide deck shares finding and key questions for association professionals based on the white paper The Mission Driven Volunteer. Session from #Ideas14, ASAE Great Ideas.

Blog
Mar 03
Carol Blattau

How can I be useful, of what service can I be? There is something inside me, what can it be? Unknown

Blog
Feb 08
Peter Houstle

As Jack Welch, management guru and former CEO of GE noted, “You can’t manage what you don’t measure.” We would add an important corollary to his observation: “You manage what you measure.” The latter is especially important because most associations’ chapters typically count the metrics that are easy to count rather than the metrics that should be counted. Those metrics, in turn, tend to be the primary drivers of the chapter’s activity, often leaving critical areas un-served or under-served.

Membership count, renewal percentage, event attendance, contribution to reserves, etc. usually lead the measurement parade for chapters. Few chapters, however, make the performance measurement leap made by many in the private sector, which looks at less obvious, but extremely important metrics such as market penetration, net prompter score and customer (member) engagement.

Blog
Feb 05
Carol Blattau

I’ve been reading through past posts on the blog and came across this one from Peggy: A Game of Tag - Fun & An Idea to Expand. In her post, Peggy ponders the following…

…imagine if we took the time in our associations to tag members. Could that start some rich conversations? Maybe bring some people into the active roles?

Blog
Feb 01
Peggy Hoffman
Hand to icon - person to computer

Some would say that virtual volunteering dates back to the 70s (see Wikipedia’s entry re Project Gutenberg), others see it as a relatively new type of volunteering for those who don’t want to commit to in-person volunteering.

Blog
Jan 30
Peter Houstle

Joe Romenieckis’ January 29 article in Associations Now - Looking Beyond the Membership Numbers – highlights a common issue on the world of associations – Membership Count Myopia. Because we tend to manage what we measure, and associations always measure membership count, we all too often get stuck on the count and forget the mission.

Blog
Jan 29
Carol Blattau
Head in Hands

Yesterday was Media Day for 2014 Super Bowl and as usual there were some pretty bad questions, but this one is by far the worst.

Jan 23
Peggy Hoffman
Mariner celebrates 12th Year business - silk & pearls - on our logo in the snow

This month Mariner wraps up 12 years helping associations grow by rethinking chapters and volunteer models, and empowering volunteers. It's a silk & pearls anniversary.

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